Back Up Service

All our vehicles are covered by a 24-hour breakdown and roadside assistance service within Namibia. In the event of a mechanical breakdown, Autovermietung Savanna will provide assistance directly or through an authorized local workshop. We aim to reach and assist you within 24 hours, subject to road and terrain conditions.

Remote Areas

Due to the challenging terrain and remoteness of certain regions, 24-hour technical support cannot always be guaranteed.

Namibia

The following areas are travelled entirely at the renter's own risk:

Any River beds /Valleys (view of many examples Hartmann’s Valley, Marienfluss Valley, Hoarusib River, Hoanib River/Valley, Ugab River, Kuiseb River, Omaruru River)

Kaokoland

Bushmanland/Khaudum National Park

Any breakdown assistance, vehicle recovery, towing, or damage costs incurred in these areas are the responsibility of the renter.

Botswana

Roadside assistance is coordinated through our appointed local garages where available. In more remote locations, assistance may be limited, and a mechanic or replacement vehicle may need to be dispatched from Windhoek. Depending on the vehicle's location, response times may exceed 24 hours.

The renter is responsible for:

All towing and recovery costs.

Costs resulting from negligent driving, misuse, reckless driving, or excessive wear and tear.

Water damage and any related issues are not covered.

Travel within Botswana's national parks and surrounding remote areas, including Chobe, Moremi, Central Kalahari, Kgalagadi, Nxai Pan, Makgadikgadi, and Khutse Game Reserve, is undertaken entirely at the renter's own risk.

Zambia & Zimbabwe

Travel in Zambia and Zimbabwe is undertaken entirely at the renter's own risk. Breakdown assistance is not provided, and all recovery, repair, and damage costs are the sole responsibility of the renter.

Prohibited Routes

For our clients safety and to protect our vehicles, the following routes and activities are strictly prohibited:

Dune driving, including the Namib Desert, Lüderitz–Walvis Bay, and the Skeleton Coast.

Sandwich Harbour Tour

Van Zyl's Pass.

The Namib Naukluft 4x4 Trail.

Any damage or recovery costs resulting from travel on prohibited routes as well as own risk areas will be charged to the renter.

Before You Travel

If you plan to travel into remote areas or across international borders, we strongly recommend consulting experienced local guides familiar with the region. They can provide valuable advice on suitable routes, current road conditions, safety precautions, and the local do's and don'ts to help ensure a safe and enjoyable journey.